We help customers COMMUNICATE SMARTER by delivering service support & expertise.

Based in South Africa with extensive reach into Sub-Saharan Africa, AVT is Africa’s leading audio-visual system integrator and MSP (managed service provider) with expertise developed over more than 20 years in business.

Technical support and maintenance is critical to your audio visual, video conferencing and digital signage experience. Regular reporting on system performance and service statistics will help you gauge efficiency, and enable proactive planning maintenance to increase system reliability. Our managed services deliver expertise and specialized tools to support both your employees and IT team.

AVT Services - Audio Visual Solutions

SERVICE LEVEL AGREEMENT (SLA)

Our managed services engagement ensure maximum reliability and minimum downtime. We consult with you to tailor packages that suit your requirements, such as:

  • Guaranteed response and repair times.
  • Service desk remote assistance and on-site support.
  • Preventative maintenance.
  • Proactive remote monitoring.
  • Detailed reporting including analytics and analysis.
  • Planned software and firmware updates.
  • Loan equipment during repair.
  • Equipment repair and replacement.
  • Scheduled and ad-hoc training.
AVT Services - Audio Visual Solutions

support

                  

Our expert technicians and engineers take care of the technology, maintenance and support of your systems with the option that best meets your business requirements:

  • Help desk support – we offer remote support where our expert managed service team take care of your systems from our AVT office.
  • Onsite call out support – we send out our technical team to your premises as and when you need them for system support and maintenance.
  • Permanent onsite technicians – with this option all responsibility is sourced out to AVT with a dedicated technician permantly at your service for support and to ensure optimal system performance.
AVT Services - Audio Visual Solutions

TRAINING

We provide training for your users and in-house support staff on AV systems in order to ensure that you are getting the most out of your investment.

Post  installation, our expert engineers remain available to support you by ensuring everything runs smoothly both onsite and remotely.

We are your trusted managed service provider, here to help you get the maximum return out of your investment with service solutions designed  specifically for your requirements factoring in value, criticality and required up-time.

AVT offers a fully end-to-end managed service solution with real-time monitoring and 24/7 access to certified experts. 

AVT Services - Audio Visual Solutions - Digital Signage