Managed Services

Managed AV services are outsourced audio-visual support solutions that ensure meeting rooms, boardrooms, collaboration spaces and presentation technology operate reliably. Rather than waiting for technical failures, a managed AV provider proactively monitors system health, prevents faults, installs updates and offers continuous support. This reduces downtime and avoids meeting delays, whilst also easing pressure on internal IT teams. For corporate environments, managed AV services help standardise technology across multiple offices and improve the overall user experience. They also extend the lifespan of AV equipment, making them a practical, cost-effective option for organisations that depend on communication technology.

Audio-visual managed services for enterprises typically include proactive system monitoring, remote diagnostics, preventative maintenance, firmware updates, and technical helpdesk support. Larger organisations may also receive on-site engineering support, service level agreements (SLAs), managed meeting room support, equipment lifecycle management and user training. These services keep essential communication tools like Microsoft Teams Rooms, Zoom Rooms, training facilities, and video conferencing systems functioning smoothly. By partnering with a managed AV provider, enterprises gain access to specialist support and consistent AV performance, which helps reduce system failures and ensures reliable collaboration across departments and locations.

Outsourced AV support involves working with a professional audio-visual service provider to manage and maintain your AV systems. Companies should consider outsourcing when their IT teams are overstretched, AV issues frequently disrupt meetings, or system reliability is critical to operations. Outsourcing is also ideal for businesses that operate across multiple locations and need consistent standards and support. It gives businesses access to experienced AV technicians without hiring permanent staff, making it both efficient and cost-effective. Outsourced AV support improves system uptime, speeds up fault resolution and ensures AV technology is professionally maintained.

AV remote monitoring services use software tools to keep track of the performance and condition of audio-visual equipment in real time. These tools monitor devices such as displays, microphones, cameras, control processors, and conferencing units. If a fault occurs—like a device going offline or overheating—the system sends an alert to a support team who can diagnose and resolve the issue remotely or arrange on-site assistance. Remote monitoring helps prevent failures before users are affected and is ideal for organisations that want high reliability across their meeting spaces and AV systems.

Enterprise AV support services are structured support packages designed to maintain large-scale audio-visual environments. These services may include remote issue resolution, remote support, on-site engineers, preventative maintenance visits, asset management and performance reporting. Service Level Agreements (SLAs) form part of these services and define key expectations such as response times, priority handling and system uptime targets. For example, a business may choose a 4-hour response SLA for executive boardrooms or customer-facing environments. SLAs provide accountability and peace of mind, ensuring that service delivery meets business requirements.

When choosing a managed AV services provider in South Africa, look for a team with proven experience in enterprise-level AV environments and certifications from trusted brands such as Crestron, Poly, Logitech or Samsung. Ensure they offer remote and on-site support, proactive system monitoring, maintenance contracts, and structured SLAs. National coverage and rapid response times are also important for multi-site businesses. It’s beneficial to partner with a provider who understands Microsoft Teams Rooms and Zoom Rooms integration. Above all, choose a partner who focuses on long-term system reliability, user experience and service quality.