Queue Management System
We help clients COMMUNICATE SMARTER and improve their customer journey with our queue management systems.
Digital Queue Management is a system used to control and increase the efficiency of queues, while simultaneously reducing actual and perceived wait times. These queuing management systems are able to display in real-time the estimated waiting times, relevant product information and call customers forward.
Product information is shown to inform and entertain customers while they wait, thereby reducing customers’ perceived wait time. Customers are more likely to absorb the information shown on the screen while they wait to be served, and if the information is relevant to the customer their service experience can also be enhanced.
AVT supplies a turn-key system, using a combination of software and hardware coupled with content management. The solutions can range from a simple branch level kiosk, to large national solutions managed remotely through a control room.
The benefits of a Queue Management System include:
- Reduce actual and perceived wait times, thereby increasing customer satisfaction.
- Increase staff productivity.
- Increase operational efficiencies through reports and analytics.
AVT is full-service digital signage business, that is able to assist you in identifying your specific needs, clarifying the requirements, designing a solution, supplying and installing a system, and continuously supporting you with our wide range of services.
Queue management systems increase your customer journey and customer satisfaction, guarenteeing return and loyalty.
Start your Qmatic Journey with AVT
AVT provides solutions and services that are tailored to your business needs. We are behind the most the advanced technology and cutting-edge development tools you need to improve your customer journeys.
Partnering with Qmatic combines all of the advantages of local knowledge and industry-specific insights, with the wealth of experience and universal support of a global, industry leading innovator.
Qmatic connects people to services with their innovative customer journey management solutions, smart queue management systems and user friendly apps and software.
Smarter Queue Systems for Customer Journey Management Solutions
Happy customers are good customers. If you can provide a great experience throughout their visit, they are more likely to return, and to recommend your services to others. The right queuing system is part of delighting your customers. We offer solutions for any size of organisation, covering basic as well as complex needs.