Queue Management System
AVT is a digital communication specialist who has taken an integrated approach to providing business communication technology.
Whereas many projects have to be split amongst multiple vendors, AVT is able to provide an end-to-end solution from designing audio visual and digital signage solutions to installation and project management, vastly simplifying the installation and service process.
Digital Queue Management is a system used to control and increase the efficiency of queues, while simultaneously reducing actual and perceived wait times. These queuing management systems are able to display in real-time the estimated waiting times, relevant product information and call customers forward.
Product information is shown to inform and entertain customers while they wait, thereby reducing customers’ perceived wait time. Customers are more likely to absorb the information shown on the screen while they wait to be served, and if the information is relevant to the customer their service experience can also be enhanced.
AVT supplies a turn-key system, using a combination of software and hardware coupled with content management. The solutions can range from a simple branch level kiosk, to large national solutions managed remotely through a control room.
The benefits of a Queue Management System include:
- Reduce actual and perceived wait times, thereby increasing customer satisfaction.
- Increase staff productivity.
- Increase operational efficiencies through reports and analytics.
AVT is full-service digital signage business, that is able to assist you in identifying your specific needs, clarifying the requirements, designing a solution, supplying and installing a system, and continuously supporting you with our wide range of services.